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National Certification in both Customer Service and Sales
Overview:
The
National Retail Federation (NRF) Foundation developed a successful 120-180
hour sales and service learning curriculum that encompasses the National
Sales and Service Skills Standards infused with the National Functional
Literacy Standards. This comprehensive program should prepare
participants for entry-level retail sales and customer service related
positions and provide support for successful entry and advancement in
service related careers. Students will be presented with Equipped for the
Future skills training and coaching to help prepare them for National
Certification in both Customer Service and Sales.
Click here for more details. |
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Location: |
Providence Skills Center |
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Providence Rhode Island |
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Dates: |
January 2007
(Dates to Be Confirmed) |
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Program Cost: |
$650 per person |
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Contact: |
National Retail Federation Foundation |
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Sarah Conrad (908) 232-2635,
conrads@nrf.com |
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Common Measures On-Line Tutorial
Overview:
The Department of Labor’s
Performance Enhancement Project offers three new on-line tutorials
providing training on the Common Measures for WIA Adult, Dislocated
Worker, Youth and Wagner-Peyser programs through the Social Policy
Research Assoc. The
tutorials are the subject of
WIA Information Issuance
05-55.
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Date: |
Ongoing after July 1, 2005 |
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Time: |
The courses
consist of a series of audio lectures that are streamed directly to
your desktop. The audio lectures are 5-15 minutes long and are
accompanied by PowerPoint slides. Each course module also includes
handouts. We recommend that you download handouts for each module
before you begin the first lecture of that module. |
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Location: |
http://www.spra.com/PEP/online_intro.shtml |
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Contact: |
Social Policy Research Associates
Vinz Koller, (831) 622-0749
Public/Private Ventures
Carol Clymer, (215) 557-4495
U.S.
DOL Employment and Training Administration
Gail Eulenstein, (202) 693-3013 |
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Registration: |
None Required |
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